462 Durham Court; Mantua, NJ  08051  <  >  Home/Mobile: 856-392-3801  <  >  Work: 215-204-4586

E-Mail . . .  paul.ihlenfeld@temple.edu  or  bohemian@bohemianworld.com   <  >   WWW . . .  http://http://www.bohemianworld.com/

 

PROFESSIONAL EXPERIENCE SUMMARY

 

Applied Computer Networking/Installation/Programming & Electrical Engineering skills to quickly solve & complete challenging Field Service Requests.  Able to program with HTML (manually assembled), Java, C, Fortran, BASIC, Assembly Code, & Siemens PLC SW.  Expert user-knowledge of Win9x/NT4/2K/Xp/2K3, DOS, Novell NW-3/4/5/6x, UNIX, Linux, and Mac (7.1-10.x) Operating Systems & WWW, MS IE + Netscape, Security Firewalls, Anti-Virus SW, MS IIS + Apache Web Servers, SSH, Telnet, FTP, NFS/NIS, TCP/IP, IPX/SPX, AppleTalk, MS-Office Suite, Access_DB, AutoCAD, Adobe PhotoShop, HP printers, HTML Editors: (MacroMedia’s DreamWeaver, + MS FrontPage.)  Specified/ordered/maintained/troubleshooted complex Computer & Communication Equipment.  Managed  up to a 20-person-staff of Admin and Tech specialists.   Conducted Specialized Technical Training for large and small groups.

 

ACHIEVEMENTS

 

Senior Tech Support Specialist  (2000-to current date)

Temple University, Computer Services [CS] - (Desktop & LAN Group); Philadelphia, PA

 

Supervised, mentored, and conducted training for up to a 20-person Tech Staff & provided the following daily services: Dispatcher, OnCall Service Calls-[HW+SW] PC/Mac (8.1-10.x)/UNIX/Linux)), Proactive Support (Server Maintenance & Server Firewall/Virus Security), Dept Support, and Projects Leader.  Planned/ordered/HW+SW setup/ maintained /troubleshooted Client/Server (Win NT4/ 2K/2K3 + NW 4/5x) systems.  Troubleshooted  (HW+SW) Ethernet + Wireless LANs with Fluke LAN troubleshooting equipment.

 

Computer Laboratories Manager   (1997-2000)

Temple University, [CS], College of Engineering Computer Center + College of Education Computer Center(s); Philadelphia, PA

 

Managed up to a 15-person staff consisting of technical specialists (including HelpDesks.)  Designed/ordered/configured/maintained a 12-node (HP-UNIX 64-bit PA-RISC based workstation network) which included NFS, NIS, UNIX-scripting, and printing services.  Upgraded a Novell 4x (100-user) Server (added HW+SW, optimized performance), and designed/configured the Clients (Win95/WFW/DOS.)  Setup & maintained the Computer Center’s WebServer (RedHat Linux os.) Troubleshooted/upgraded/repaired PCs & Macs, Scanners, Projection Units, and Digital Cameras.  Setup/maintained Macintosh G3/G4 (with HW/SW PC_Win95 addition) 50-station Computer Lab (installed/configured HW+SW and TCP/IP networking.)  Provided PC (Win95/98+Y2K) + Mac (7.1-9.x) + UNIX (SGI,HP) + Novell NW-3/4x systems support (installing HW+SW, networking troubleshooting) to both colleges and the entire University.  Also routinely solved Emergency Calls at the University’s Main HelpDesk.

 

Senior Staff Engineer   (1996-1997)

Temple University Public Radio (WRTI, Classical & Jazz-FM); Philadelphia, PA

 

Assisted the Chief Engineer with the station’s  (tri-state area) FM radio network [RF, uWave] (maint., repair, design) of transmitters and translators.  Repaired and upgraded many different types of mobile cassette recorders, antennas, and other field audio equipment (tested & soldered components at the board-level.)  Maintained, upgraded, and designed WRTI’s former LAN and associated computer HW+SW.  Setup and troubleshooted studio ISDN + Satellite TX/RX broadcasts & field ISDN + uWave TX/RX “live music broadcasts”!

 

Field Service Engineer   (1994-1995)                                                                                             

Niehoff of America, Inc., Swedesboro, NJ

 

Traveled to different areas of the United States in order to commission/repair Niehoff (German) & Lesmo (Italian) wiredrawing, annealing, wire twisting, and coiling industrial machinery.  This also included installing/programming/operating/extensive troubleshooting (electrical wiring, AC/DC drives, Siemens PLCs, Remote machinery sensing & control HW/SW) according to customer specifications. Solved international machine malfunctions and customer requests (via telephone, fax, or mail) by interpreting international electrical/mechanical machine component drawings and PLC ladder/statement diagrams.

 

EDUCATION

 

MicroSoft Certified Professional (#2018962), Self-study of Win NT4/2K/2K3 (Server + Enterprise)                               (In Progress)

Master of Science in Management Information Systems, Temple University, Philadelphia, PA                                                      (In Progress)

Certified Novell Admin., CG1 Systems, Inc. (Authorized Novell Ed. Ctr.), Berwyn, PA                                                                    (Jan. 1996)

Bachelor of Science in Electrical Engineering, Temple University, Philadelphia, PA                                                                         (May 1994)

Associate of Science in Engineering, Lehigh Carbon Community College, Schnecksville, PA                                                            (May 1990)